Frequently Asked Questions

We have advanced technology in place to make the whole moving process stress-free and hassle-free for all our valued customers. Get a quote, book the job, pay the deposit and that's it. Throughout this process, our professional and dedicated office team will be in touch with you. 

We do provide packing service for both local and interstate jobs. Interstate packing comes at an extra cost. 

You can easily get the packing material like boxes, stripy bags, tapes, plastic containers, bubble wrap roll and butcher paper from Officeworks, Bunnings or any storage place. 

Look up their website to see what you need and whether the material is available at your nearest shop before going. 

If you arrange packing service through us, we can arrange the packing material for you and you can pay for it on the day of the move. 

We provide door to door service, which means we pick up from your property and deliver the goods to your new address. For local costing, please visit pricing section of this website or for a better understanding, please call us on 1300 02 66 02. 

Interstate costing depends on different factors. To get the best possible option at the best price, please fill out the enquiry form on the home page of this website or call us on 1300 02 66 02 for a quick quote. It is simple, very easy and stress-free process. 

We have various sizes of trucks to cover local jobs in Victoria. Interstate jobs are carried out by large heavy rigid 50 cubic meter trucks. 

All our trucks are brand new and have pantech body. They all have tailgate and are fully equipped with  thick padded heavy duty blankets, straps, ropes, tools and trolleys. 

You will have to make sure all loose stuff like pots and pans, glassware, cutlery, books, clothes, shoes, linen, doona and bedsheets have been packed into boxes prior to move. All boxes need to be taped properly and labelled. 

White goods and electronics (fridge, washing machine, dishwasher etc) need to be unplugged the night before the move. Fridge needs to be emptied prior to move.

All bed bases need to be pulled apart (dismantled) prior to move.

Parking needs to be arranged by the customer for the large 9 meter long heavy rigid truck. 

The walk from the parked truck to door must have to be under 30 meters. 

For few items up to 1 bedroom move, you would need a 4 tonne truck.

For a 2 bedroom move, you would need a 4 tonne truck.

For a 3 bedroom move, you would need a 8 tonne truck.

For a 4 bedroom move, you would need a 10 tonne truck. 

For an accurate idea, please provide as much  detail as possible when getting a quote so that there is no hassle. 

We recommend booking as soon as possible to ensure availability, especially during peak moving seasons. However, we can often accommodate last-minute bookings depending on our schedule.

We recommend booking as soon as possible to ensure availability, especially during peak moving seasons. You must make arrangements for your interstate move at least 2-3 weeks in advance. However, we can often accommodate last-minute bookings depending on our schedule.

We do not have any hidden fee. But knowing different charges can help you understand costing better and make arrangements accordingly. Customers have to pay for tolls (if used), stairs, difficult access, long walk (from parked truck to door). Card payments attract surcharge.

Interstate drivers charge a minimal fee for lift access, dismantling/reassembling of goods and packing of boxes (if required). 

For local jobs in Victoria, there is a small deposit, payable at booking stage, which is fully refundable if you cancel even two days prior to move. 

For interstate move, you will be required to pay a deposit at the booking stage. Interstate deposit is very important to lock-in a day and quoted price.

The dues for local job in Victoria need to be cleared at the destination address. If you are not going to be present on delivery, then you settle dues at pick up address based on an estimation. 

All interstate dues to be cleared at pick up or drop off (customer or their authorised representative must have to be present with a debit or credit card to pay).

Deposits are paid over the phone at booking stage and dues can be paid in cash or via card master or visa on the day of pick up or drop off. For card payments, card must have to be present onsite. All our drivers carry the eftpos terminals. 

Deposits come off the total bill. 

On local job jobs in Victoria, you get a full refund even if you cancel 2 days prior to move. For any changes to your local job in Victoria, you will have to let us know at least 2 days prior to move. 

For interstate moves, you have to cancel at least 2 weeks prior to move, to claim a full refund of deposit. 

Two weeks notice would be required for any changes you wish to make to your interstate moving date. 

We are based in Victoria so we cover all over Victoria. We have weekly runs from: 

Melbourne to South Australia, ACT, NSW and QLD. 

NSW to QLD.

Backloads from QLD to NSW, VIC and SA.

Backloads from NSW to VIC and SA.

Yes, we offer multiple insurance covers. For more information, please feel free to call us on 1300 02 66 02.

We have pick ups every Friday and Saturday in Melbourne, deliveries in Canberra and Sydney take place on Sunday, while deliveries in QLD take place on Monday and Tuesday. But as it's a backload, you can expect delays. Pick ups in QLD on Tuesday and Wednesday, delivery to Sydney the next day and delivery to Victoria in 2-3 days. A normal interstate run can take up to 7 business days to complete. You will be able to track order by getting in touch with our dedicated office team. 

We can accommodate the extra items at an extra cost but it all depends on the available space. 

Currently, our storage is almost full. 

Please check with the bookings team regarding storage before making arrangements.